Privacy Policy

Last updated: June 2026

Contents:

1. Overview and Key Principles

Stream English ("we", "our", or "us") is committed to protecting the privacy of our users, particularly our young learners. This privacy policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We specifically design our services with young learners in mind and take extra precautions to protect the privacy of users under 16 years of age.

2. Young Users and Parental Consent

If you are under 16 years old, we require parental or guardian consent before you can create an account or use our services. Parents/guardians can contact us at any time to review their child's information, request modifications, or delete their child's account.

For users under 13, we collect only the minimum information necessary to provide our educational services and require explicit parental consent in accordance with UK data protection laws.

3. Information We Collect

We collect and process the following information:

  • Basic account information (username, email address)
  • Student profile information (first name only)
  • Course progress and completion data
  • Communication preferences
  • Optional: Parent/guardian contact details for users under 16

4. How We Use Your Information

We use your information to:

  • Provide access to our educational content and track progress
  • Send important updates about courses and resources
  • Improve our educational services
  • Process purchases through our shop (detailed in our separate Shop Terms)
  • Respond to support requests

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information. Our security measures comply with UK data protection laws and ICO guidelines.

For detailed information about our cookie usage, please refer to our separate Cookie Policy.

6. Your Rights and Choices

Under UK data protection law, you have rights including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict processing of your information
  • The right to data portability

7. Cookies and Tracking

We use essential cookies to make our site work. For detailed information about our use of cookies and similar technologies, please see our separate Cookie Policy.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: streamenglish@outlook.com
  • For complaints, you can also contact the ICO (Information Commissioner's Office) at ico.org.uk

9. Data Protection Complaints

You have the right to raise a formal complaint with us about how we handle your personal data. To do so, please email streamenglish@outlook.com with the subject line "Data Protection Complaint" and include details of your concern.

We will acknowledge your complaint within 30 days of receipt and provide a full response without undue delay.

If you are not satisfied with how we have handled your complaint, you have the right to escalate it to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.